office 365 outlook cannot open the set of folders

The unread mail count in Online Archive doesn’t sync across different platforms.

In order for your Online Archive mailbox to work with the new Outlook for Mac, your mailbox should be located on a Microsoft 365 server. For more information, see Retention and archive policies in Outlook Web App. Although admins set these policies for the entire organization, you can override the policies in the Outlook Web App to suit your needs.

Archive policies control how long messages are left in an email folder before they’re moved to an archive. Your IT or Microsoft 365 administrator sets the archive and retention policies for your entire organization.For easy access, you can simply drag and drop messages from your primary mailbox into your Online Archive.If you move folders, calendar items, contacts, tasks, or notes to your archive in Outlook for Windows, you won’t be able to view or access them in the Online Archive on your Mac.

NOTE: Currently, the new Outlook for Mac only supports the Mail module in the Online Archive. Explore your Online Archive folders and messages.In the Outlook folder navigation pane, find and click Online Archive.If you have a Microsoft 365 account and your IT or Microsoft 365 admin has enabled the archive mailbox, your Online Archive mailbox will appear in your Outlook folder pane. This is different from the Online Archive, which is a separate mailbox that doesn’t count against the space limits of your primary mailbox. NOTE: All Outlook users have an Archive folder as part of your primary mailbox. If you’re an admin, please check out Enable archive mailboxes in the compliance center for more information. The Online Archive must be enabled for you by your IT department or Microsoft 365 admin. This archive mailbox appears alongside your primary mailbox, and is accessed the same way that you access your primary mailbox and folders in the new Outlook for Mac. I’m excited to share that one of the most-requested Outlook for Mac features is finally here: Online Archive! Online Archive for MacĪn Online Archive (also called an archive mailbox) is a place for storing old email messages, freeing up space in your primary mailbox. Hey Insiders! My name is Priya Ganta, and I’m a Program Manager on the Outlook team.

Office 365 outlook cannot open the set of folders